Frequently Asked Questions
Everything you need to know about your Ortofon audio experience
How do I know if a cartridge is compatible with my turntable?
Most Ortofon cartridges use a standard half-inch mount or a P-mount system. We recommend checking your turntable's tonearm specifications or using our online Compatibility Guide to ensure the weight and mounting style match your hardware.
What is the expected lifespan of an Ortofon stylus?
With proper care and regular cleaning, an Ortofon stylus typically provides up to 1,000 hours of playback without degradation in sound quality. We recommend inspecting your stylus every 500 hours for signs of wear.
Do you offer international shipping for replacement parts?
Yes, we ship our full range of cartridges, styli, and accessories globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local import duties.
What is your return policy for high-end audio equipment?
We offer a 30-day return policy for items in their original, unopened packaging. Due to the precision nature of our products, used cartridges or styli cannot be returned unless a manufacturing defect is confirmed by our technical team.
How can I verify that my Ortofon product is authentic?
To protect our customers from counterfeits, all genuine Ortofon products come with a unique serial number on the packaging. You can verify your product by registering it on our official website or purchasing directly from an authorized dealer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna for high-value equipment purchases.